Shipping policy

Shipping Policy

Last updated: February 2024

Thank you for shopping at Hylands.

Order Processing

  • All orders are processed within 1 business day. Orders are not shipped on Sundays or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates will be provided to you once your order is placed. Please note that delivery times are estimates and are not guaranteed.

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Hylands is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Hylands is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy

  • We currently do not ship outside the UK currently.

Return & Refund Policy

  • Please refer to our Return & Refund Policy for details on returning items purchased from our online store.

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